ElevenLabs 用 ElevenAgents 自营客服月解 2.2 万工单
ElevenLabs 用自家 ElevenAgents 运营客户支持，每月解决超 22,000 个工单，响应时间从数小时缩短至 60 秒。该智能体将退款、账单变更、语音克隆等各类工单的标准操作流程转为执行步骤，可查询客户信息、读取文本/截图/PDF、用客户语言回复并执行操作，必要时转交人工团队。
We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds.
Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed.
Read how we built it: elevenlabs.io/blog/how-we-so…
来源：ElevenLabs · x.com